All ticket sales are final. Runway Theatre does not issue refunds. If you have questions regarding your ticket(s), please contact the Box Office at reservations@runwaytheatre.com, or via telephone at (817)488-4842. Please note: we are a volunteer-centric theatre and it may take up to 72 hours for a response.
Your ticket confirmation will arrive via email from Ludus Order (orders@Ludus.com). You'll also receive reminder emails from Runway Theatre (reservations@runwaytheatre.com).
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Policies for Runway Theatre
Refund and Exchange Policy
There are no refunds on tickets - all sales are final.
There are no refunds on tickets - all sales are final.
General Policies
The curtain goes up at Runway Theatre on Friday and Saturday evenings at 8:00 p.m. and on Sunday afternoons at 3:00 p.m. All performances take place in our black box theatre located at 215 N. Dooley Street, near Grapevine's historic downtown.
Tickets may be purchased online with a credit card until 4 hours before the performance. After this, tickets may be reserved by calling 817-488-4842 or purchased in person when the lobby opens.
The lobby opens forty-five minutes before curtain and seating begins approximately half-an-hour before the show begins. All ticket reservations will be held until fifteen minutes prior to show time.
The curtain goes up at Runway Theatre on Friday and Saturday evenings at 8:00 p.m. and on Sunday afternoons at 3:00 p.m. All performances take place in our black box theatre located at 215 N. Dooley Street, near Grapevine's historic downtown.
Tickets may be purchased online with a credit card until 4 hours before the performance. After this, tickets may be reserved by calling 817-488-4842 or purchased in person when the lobby opens.
The lobby opens forty-five minutes before curtain and seating begins approximately half-an-hour before the show begins. All ticket reservations will be held until fifteen minutes prior to show time.
